Shipping & Returns
We use International Express Service for all international deliveries. Please allow around 5-7working days from dispatch. Additional delays may occur during the months of September – March due to the high demand and heavy load on postal services and customs. We are not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company. International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by us.
EMS (Express Mail Service): EMS is our default express shipping method (Suitable for most customers).
DHL : We choose DHL when the cargo weight equals or greater than 21KG.
No matter the size of the order, we offer free shipping.
Normally it would takes 12 – 48 hours to process and ship out your goods. If you order a product out of stock, we will contact you immediately via E-mail .
Usually it takes 5 – 7 business days for Express Delivery. We are sorry that we do not provide overnight shipping currently.
Should you wish to cancel your order, you must email us immediately.
25% cancellation fee applies.
Majority of orders are dispatched within 1-2 days from the order date.
Shipped orders cannot be cancelled.
We will do our every effort to make sure you receive the goods in time but we are not responsible for service transit time, which is determined by the carrier, excluding weekends and holidays, and may vary with parcel origin and destination, particularly during peak periods. We are not responsible for delivery delays due to weather, insufficient or incorrect address info, holidays, carrier complications or customs delay.
we recommend that you place your order in advance, especially in the the express peak period or during major holidays, such as Christmas, Chinese New Year, Mid Autumn Day,China’s National Day.
Once your order is dispatched, we will send you an email with tracking number. So, please check your email box and track your order later.
In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned within 8 days of receipt date – unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 25% re-stocking/processing fee and US$30 return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer. We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 30 days.